HOPE SHINE CORP

Shipping times vary by destination. For most countries, standard air freight takes 5-10 business days, while express options can deliver in 2-5 business days. Sea freight for larger shipments typically takes 15-45 days depending on the destination.

Yes, all OEM parts come with the manufacturer's warranty intact. Aftermarket parts typically include a minimum 90-day warranty against defects. Extended warranty options are available for most products upon request.

We accept wire transfers, major credit cards, PayPal, and letters of credit for larger orders. All transactions are secured and encrypted. For first-time orders, we typically require a 50% deposit with the balance due before shipping.

Absolutely! Our extensive network allows us to locate hard-to-find and discontinued parts. While these may require additional time to source, we have a high success rate for locating even the most elusive components.

We handle all export documentation from the U.S. side and provide detailed guidance for import procedures in your country. For regular clients, we can recommend trusted customs brokers at the destination or handle the entire process end-to-end for an additional fee.

We have a comprehensive claim process for damaged parts. Contact us within 48 hours of receiving the shipment with photos and description of the damage. We'll promptly process your claim and arrange for replacement parts to be shipped as soon as possible.